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Optimal Logistics • Tracking-a-package | Faq

Tracking A Package

Categories

DHL and Optimal Logistics
Account Questions
Dangerous Goods
Duty and Tax Fees
Fuel Surcharge
General Questions
Overweight or Oversize Package
Pick Up and Delivery
Remote Locations
Shipping Questions
Tracking A Package

When I attempted to track my DHL shipment, I received an invalid waybill error message. Why?

The DHL Express waybill is a 10 digit numeric number (e.g. 1234567890, 2345678901), so please recheck the number and try again.

What is a tracking number?

Tracking numbers, also referred to as waybill numbers, are used to identify and track your shipments. The tracking number is assigned to your shipment by DHL, and is a 10 digit number.

To check the status of your shipment you may enter your tracking number on either the optimalship.com website or dhl-usa.com website.

What address information is shown on the tracking screen?

Due to international privacy laws, DHL can only display the city, state, and country for international addresses. Origin and destination names and postal codes are shown for US imports and exports.

How long does DHL hold my shipment tracking information?

Full tracking information is retained for approximately 90 days from the ship date.

How can I track and monitor my shipment?

DHL ProView is an online tracking service that provides automatic notifications to you and anyone you specify - via email or text message - when shipments are picked up, delivered, and more.